Shipping policy

Shipping Options
We offer free standard shipping on all U.S. orders.

Standard: 5 to 8 business days, free on all orders
Expedited: 2 to 3 business days via UPS or USPS Priority Mail, calculated at checkout
Rush: Next business day via UPS Next Day Air or USPS Priority Mail Express, calculated at checkout

Orders placed after 1 PM EST with expedited or rush shipping will ship the following business day.

Where do orders ship from?
All orders ship from our facility in Miami, Florida.

When will my order ship?
Most in-stock items ship within 48 to 72 hours of purchase. During high volume periods like promotions and holidays, processing times may be slightly longer.

Once your order ships you will receive a confirmation email with tracking details. Please note that first time customers will also receive a sizing confirmation email prior to shipment, please respond to confirm your pup's size to avoid a $12 exchange fee. If you have ordered from us before no action is needed!

How do I track my order?
You will receive a shipping confirmation email with your tracking number once your order ships. You can also view tracking anytime by logging into your account and visiting My Orders.

My tracking has not updated. Is my order lost?
During busy periods tracking scans can take extra time to refresh. Please allow 1 to 2 business days for updates. If your order has not moved in 3 days please reach out and we will help.

My order shows delivered but I have not received it.
It is common for packages to be marked delivered before they physically arrive. Please allow up to 3 additional business days and check your mailbox, front door, with neighbors, and around your building. If your package still has not arrived after 3 days please contact us and we will make it right.